Datadog15.06.2026
Federal Support Engineer 3
Зарплата не указана
Denver
Обязанности
- 01Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests
- 02Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data
- 03Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
- 04Become a subject matter expert in many Datadog product areas
- 05Partner with Product, Engineering, and Account teams to validate bugs and advocate for customer-impacting improvements
- 06Provide mentorship to junior members of the team and serve as their escalation partner
- 07Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption
- 08Work from a Datadog office 3 - 5 days per week
Требования
- 01A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads
- 025+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers
- 03Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures
- 04Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments
- 05An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
- 06A strong mentor to your technical peers
- 07A critical thinker with the capacity to understand a complex technical problem
- 08Self-motivated, detail-attentive, and able to continuously learn
- 09Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers
- 10Able to work an on-call rotating schedule that requires weekend availability
- 11To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government
Условия
- 01Work from a Datadog office 3 - 5 days per week
- 02Hybrid workplace
- 03Able to work an on-call rotating schedule that requires weekend availability
- 04Reasonably estimated yearly salary for this role at Datadog is: $92,000 — $122,000 USD
- 05New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- 06Best-in-breed onboarding
- 07Generous global benefits
- 08Intra-departmental mentor and buddy program for in-house networking
- 09Continuous professional development, product training, and career pathing
- 10Comprehensive and inclusive employee benefits including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan