Datadog18.05.2026
Manager 2, Premier Support Engineering
Зарплата не указана
Tokyo
Обязанности
- 01Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
- 02Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
- 03Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
- 04Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Требования
- 01Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers
- 02Self-motivated, detail-attentive, and have a desire for continuous learning
- 03A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
- 04A tinkerer with some programming experience and a basic knowledge of Linux
- 05Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
Условия
- 01Hybrid workplace
- 02Best-in-breed onboarding
- 03Generous global benefits
- 04Intra-departmental mentor and buddy program for in-house networking
- 05New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- 06Continuous professional development, product training, and career pathing
- 07An inclusive company culture, able to join our Community Guilds and Inclusion Talks