OpenAI2 дня назад
Senior Workplace Operations Manager
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Set and own the country-wide workplace operating model, service quality, operational readiness, employee experience, and escalations across India
- 02Keep India workplaces safe, reliable, welcoming, and ready for employees, visitors, and business priorities
- 03Own integrated facilities-management governance, service standards, SLAs, KPIs, commercial accountability, and escalation paths for facilities-management partners, contractors, and specialist vendors
- 04Serve as a strategic workplace partner to India business leaders and regional REW leadership, anticipate emerging needs, and align country priorities with regional REW strategy
- 05Own country-level operating budgets, forecasting, resource prioritization, purchasing discipline, and vendor spend in partnership with Finance and Procurement
- 06Lead operational readiness and cross-functional handover for office openings, expansions, renovations, moves, commissioning, and post-occupancy stabilization
- 07Own the governance and escalation of workplace safety, facilities-related compliance, emergency preparedness, incident response, corrective actions, and business continuity in partnership with the appropriate experts
- 08Define and continuously improve scalable playbooks, standard operating procedures, service standards, documentation, and reporting across sites
- 09Define service KPIs and use workplace data, employee feedback, operational metrics, and financial insights to inform leadership decisions and measure improvement
- 10Coordinate with Workplace Experience, Food, Corporate Security, IT, People, Finance, and Procurement on programs, executive visits, events, and office changes
- 11Provide senior operational leadership during incidents, communicate clearly with business and regional stakeholders, and drive timely resolution and corrective actions
- 12Advance an AI-native workplace through practical use of AI, automation, and lightweight tools to improve visibility, reduce manual work, and strengthen operational controls
Требования
- 018+ years of experience in workplace, facilities, corporate real estate, hospitality operations, or a related field, including complex or multi-site environments
- 02Demonstrated independent leadership of workplace or facilities operations across multiple locations in India, including experience building or scaling operating models in Mumbai, New Delhi, and Bangalore
- 03Proven management of integrated facilities-management providers, contractors, and specialist vendors, including SLAs, performance reviews, escalations, and commercial accountability
- 04Ownership of country-level operating budgets, forecasting, procurement, invoice processes, and vendor spend
- 05Working knowledge of workplace safety, emergency preparedness, business continuity, and India facilities-related compliance, with sound judgment about when to involve specialists
- 06A strong track record of partnering with India business leaders, regional stakeholders, executives, landlords, vendors, and cross-functional partners without formal authority
- 07Strong project and change-management skills across concurrent workstreams, dependencies, and deadlines
- 08A systems mindset and experience turning recurring problems into clear processes, standards, reporting, and operating rhythms
- 09Clear, proactive communication of operational risks, priorities, decisions, and trade-offs
- 10Senior-level independent ownership, sound risk and escalation judgment, and the ability to move confidently between country strategy and hands-on execution
- 11The ability to thrive as the operating model evolves in a high-growth, fast-changing environment
- 12Preferred: experience in a high-growth global technology company or similarly complex, service-intensive organization
- 13Preferred: direct involvement in opening, expanding, relocating, or stabilizing offices in India
Условия
- 01The preferred location for this role is Mumbai
- 02Final base location determined by business needs
- 03The role requires to be onsite 5 days per week
- 04Regular travel among Mumbai, New Delhi, and Bangalore