Stripe3 дня назад
Workplace Experience Manager
Зарплата не указана
New York City
Обязанности
- 01Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping and receiving, events support, and employee health and safety
- 02Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent
- 03Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement
- 04Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams
- 05Develop a strong rapport with locally assigned Stripes
- 06Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations
- 07Proactively anticipate business needs by understanding both local context and company priorities
- 08Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards
- 09Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement
- 10Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets, and events of the NYC office
- 11Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment
- 12Craft relevant communications and documentation regarding Workplace policies and programs for Stripes
- 13Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives
- 14Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise
Требования
- 018+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
- 02Strong demonstrated ability in facilities management, vendor, and budget management
- 03Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
- 04Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team
- 05Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making
- 06Outstanding written and verbal communication skills