Airbnb9 дней назад
Workplace Operations Program Manager
Зарплата не указана
San Francisco
Обязанности
- 01Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement
- 02Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions
- 03Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered
- 04Identify gaps in current program offerings and proactively develop solutions, often without an established playbook
- 05Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience
- 06Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions
- 07Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working
- 08Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards
- 09Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy
- 10Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations
Требования
- 018-10+ years of experience in program management, workplace operations, or a closely related field
- 02Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously
- 03Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels
- 04Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments
- 05Proven ability to influence without direct authority across teams and organizational levels
- 06Experience developing policies, playbooks, and operational tooling for distributed teams
- 07Strong analytical skills; comfortable using data to measure program performance and drive decisions
- 08Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences
- 09Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent)
- 10Familiarity with AI tools and emerging technologies that improve operational workflows, with an ability to identify practical applications that drive efficiency and better decision making across programs
- 11Customer service orientation and a commitment to delivering a high-quality employee experience
- 12Comfortable operating with autonomy in a high-visibility environment with senior stakeholders
Условия
- 01Based in San Francisco office
- 02Salary range $156,000 – $193,000 USD
- 03Eligible for bonus, equity, benefits, and Employee Travel Credits
- 04Commitment to inclusion and belonging
- 05Disability inclusive application and interview process