Datadog12.03.2026
Director, Technical Support Engineering
Зарплата не указана
Sao Paulo
Обязанности
- 01Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
- 02Evaluate and launch new support locations within LATAM as customer growth requires
- 03Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
- 04Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion
- 05Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets
- 06Ensure that all quarterly hiring targets for the region and functional area are met
- 07Ensure the successful onboarding and development of Technical Support Engineers
- 08Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
- 09Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary
- 10Conduct regular 1:1’s with team members to provide constructive feedback and skills development
- 11Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation
Требования
- 018+ years of experience in Technical Support, Solutions Engineering, or a related technical customer-facing function
- 025+ years of experience leading manager of managers in a multi-layered organization
- 03Proven experience building or scaling teams from zero in new locations or emerging markets
- 04Experience managing teams across multiple countries, with demonstrated ability to navigate cultural and operational differences
- 05Strong familiarity with LATAM customer segments and regional business nuances
- 06Demonstrated ability to implement consistent performance standards across distributed teams
- 07Able to work a rotating schedule that requires weekend availability
Условия
- 01Generous and competitive global and US benefits
- 02New hire stock equity (RSUs) and employee stock purchase plan
- 03Continuous career development and pathing opportunities
- 04Product training to develop an in-depth understanding of our product and space
- 05Best in breed onboarding
- 06Internal mentor and buddy program cross-departmentally
- 07Friendly and inclusive workplace culture
- 08Hybrid workplace model