Spotify15 дней назад
Customer Success Manager, Japan
Зарплата не указана
PermanentTokyo
Обязанности
- 01Build deep client relationships to deliver outstanding customer service
- 02Act as the client’s primary point of contact throughout sales and campaign lifecycle
- 03Be responsible for RFP response and media planning strategy across all buying channels
- 04Participate in client meetings for campaign prep, launch, optimization and reporting
- 05Build and lead Mid and Post Campaign Reports with actionable insights
- 06Partner with cross-functional teams to structure campaigns meeting key metrics
- 07Lead campaign set up, launch and activation processes across channels
- 08Monitor campaign pacing, delivery and performance reporting
- 09Leverage campaign reporting to identify and close incremental opportunities
- 10Lead projects involving sophisticated work streams and cross-functional collaboration
- 11Educate clients on Spotify's products and advise on best practices
- 12Review, interpret and present data including brand measurement studies
- 13Own post-campaign analysis with takeaways and recommendations
- 14Support SAM self-serve demos and client onboarding
- 15Utilize AI tooling to streamline reporting and operational tasks
- 16Engage with Training & Enablement curriculum to stay current
- 17Collaborate on billing to ensure accurate and timely invoices
- 18Adhere to internal guidelines, processes and operating cadences
Требования
- 01Bachelor's degree in Sales, Advertising, Marketing or Business
- 02Minimum 5+ years experience in digital media, planning and/or buying
- 03Strong industry knowledge and desire to grow in digital media
- 04Strong understanding of Japan’s media and agency landscape
- 05Strong understanding of advertising performance metrics and ecosystem
- 06Proven ability to educate and influence agency stakeholders
- 07Sales focused mindset comfortable in fast-paced environment
- 08Ability to balance strategic initiatives with hands-on campaign management
- 09Ability to craft impactful sales stories using data and research
- 10Ability to work effectively with cross-functional teams and all management levels
- 11Highly organized, detail-oriented with multi-priority management
- 12Excellent communication and presentation skills in Japanese and English
- 13Dexterity in Excel and PowerPoint
- 14Experience with CRMs, OMSs, ad servers and digital media tech systems
- 15Business level English
Условия
- 01Role based in Tokyo office
- 02Flexibility to work where you work best
- 03Some in-person meetings required
- 04Office attendance 2-3 times per week
- 05Work from home flexibility