Spotify10 дней назад
Customer Success Manager ANZ - 12 Month Fixed Term
Зарплата не указана
Short TermSydney
Обязанности
- 01Build deep client relationships to deliver best-in-class customer service to Spotify’s advertiser and agency partners
- 02Act as the client’s primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle
- 03Be responsible for the RFP response and media planning strategy across all buying channels, including managed, biddable and self-serve
- 04Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups
- 05Proactively build and lead Mid and Post Campaign Reports with clients, surfacing actionable insights focused on growth and retention
- 06Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes
- 07Lead all aspects of the campaign set up, launch and activation processes, across managed and biddable buying channels including creative production management, spec review, asset collection, and ensuring proper creative trafficking
- 08Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives, leveraging AI tools to drive efficiency in day-to-day workflows
- 09Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities - including multi-product bookings - to help grow the business and support BoB attainment
- 10Manage projects involving complex work streams and cross-functional collaboration (internally and externally)
- 11Serve as the product expert by educating clients and their agencies on Spotify’s new and existing products - including SAM self-serve and biddable solutions - as well as advising on best practices and bespoke campaign optimization
- 12Support SAM self-serve demos and client onboarding to drive platform adoption and expand opportunity coverage
- 13Utilise AI tooling to streamline reporting, analysis, and operational tasks, contributing to team-wide efficiency
- 14Actively engage with the quarterly Training & Enablement curriculum to stay current on products, tools, and best practices
- 15Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling
- 16Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time
- 17Adhere to internal best practice guidelines, processes, and operating cadences
Требования
- 01You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
- 02You have a minimum of 6+ years experience in digital media, planning and/or buying
- 03Strong industry knowledge and a desire to grow within the digital media industry
- 04Strong understanding of advertising performance metrics and the advertising ecosystem, including biddable and programmatic buying
- 05You have experience with a strong interest in self-serve advertising platforms and biddable campaign management
- 06You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes
- 07You have the ability to craft impactful sales rationale stories by using data and research
- 08You are comfortable using AI tools to improve productivity and streamline workflows
- 09You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization
- 10You have the ability to work effectively with cross-functional teams and all levels of management (internally and externally)
- 11You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills
- 12You possess strong presentation and communication skills
- 13You have excellent dexterity in excel and powerpoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems
Условия
- 01You will work out of our Sydney office
- 02We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week
- 03This is a fixed-term, 12 months, contractor role hired through a third party