Airbnb8 дней назад
Learning Tools Manager
Зарплата не указана
United States
Обязанности
- 01Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's LMS, managing configuration, permissions, integrations, and content architecture
- 02Lead the end-to-end LMS transition project — from requirements gathering and vendor evaluation through procurement, implementation, data migration, and change management
- 03Define success metrics for the new platform and establish governance frameworks to maintain system health, data quality, and a high-quality learner experience long-term
- 04Partner with engineering and IT to manage SSO, API integrations, and platform connectors across the broader HR/ops tech ecosystem
- 05Own the roadmap and day-to-day management of simulation tools, authoring tools, design tools, and learner-facing platforms
- 06Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's TMS, supporting in operations & reporting needs
- 07Evaluate, pilot, and recommend new learning technologies that align with departmental and company-wide goals and support team efficiency and learner engagement
- 08Build scalable processes for tool onboarding, training, and adoption across the Training team
- 09Maintain a current understanding of the experiential and enterprise learning landscape to ensure Airbnb's stack remains competitive and fit-for-purpose and drive cost efficiencies
- 10Collaborate with data & analytics teams to design and maintain learning dashboards and reporting pipelines; translate learning data into actionable insights for Training leadership
- 11Partner with engineering on technical integrations, custom tooling requests, and platform infrastructure decisions
- 12Own vendor relationships across the learning tools portfolio, partnering with sourcing and contracts to drive renewals, negotiations, and compliance requirements
- 13Serve as the internal subject-matter expert and escalation point for all learning technology questions from the broader Community Support Training team, and a conduit between frontline BPOs and internal technology teams to resolve issues
- 14Define and track KPIs for platform performance, learner engagement, completion rates, and training effectiveness across all managed tools
- 15Build and maintain reporting dashboards to provide visibility into learning outcomes for stakeholders at all levels
- 16Conduct regular audits of tool utilization and learner experience to surface opportunities for improvement and inform investment decisions
- 17Leading, mentoring, and developing the team with a focus on inclusive culture and clear goals
- 18Managing capacity and workload across the tooling ecosystem, LMS admin & transition and ongoing operations
Требования
- 0110+ years of experience in learning technology, L&D systems administration, instructional technology, or a closely related field within a tech company or high-growth environment
- 02Demonstrated experience owning or leading an LMS at an organizational level — including at least one platform implementation, migration, or major upgrade
- 03High-level familiarity with learning authoring tools and managing SCORM files as well as a high level of understanding with simulation or scenario-based learning platforms
- 04Proven track record of managing complex, multi-stakeholder technology projects from scoping through delivery
- 05Experience working with data & analytics teams; comfort interpreting learning data and presenting findings to non-technical audiences
- 06Familiarity with vendor management, including RFP processes, contract negotiations, and ongoing supplier relationships
- 07Prior people management experience including performance reviews and professional development
- 08Strong project management skills — you can hold a complex project together across competing priorities, ambiguous requirements, and fast-moving timelines, all with a continuous improvement viewpoint
- 09Excellent communication and stakeholder engagement skills; you're equally comfortable presenting to executives and troubleshooting with engineers
- 10Data-oriented mindset