Customer Onboarding Manager - United States

Навыки

Обязанности

• 01Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers
• 02Collaborate with internal technical resources to empower and train customers to use Insider One’s platform and powerful features as efficiently as possible
• 03Establish credible relationships with all levels of the customer organization to understand their business and technical goals
• 04Help drive early adoption, setting KPIs and success metrics for ROI
• 05Advocate customer business use-cases to product development
• 06Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy
• 07Enhance customer experience during onboarding by designing and continually improving processes and materials
• 08Tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations
• 09Establish client’s trust and confidence in Insider One platform
• 10Coordinate effectively with client agencies and third parties to drive desired outcomes
• 11Ensure highest deliverable quality and client satisfaction to streamline the post-onboarding transition
• 12Coordinate with the development team to ensure the custom development is up to standard and meets client expectations
• 13Own project and assume responsibility for successful project implementation while working closely with internal and external stakeholders
• 14Facilitate exceptional user-enablement training and workshops

Требования

• 01Minimum 5 years experience in SaaS project management and client onboarding
• 02PM qualifications (Agile, PMP, Prince2) is a plus
• 03Strong written and verbal communication skills; business fluency in English
• 04Strong time and task management skills are a must
• 05Strong at Communication with Internal & External Stakeholders
• 06Delivering projects in a timely and qualified manner
• 07Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage
• 08Understanding of webhooks and API
• 09Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage
• 10Experience with other CRM, ERP / Marketing Automation platforms as an advantage

Условия

• 01Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
• 02Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
• 03Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
• 04Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build
• 05Help build the team you want to work with and enjoy rewarding referral bonuses
• 06Opportunities to give back to your community through volunteering and purpose-driven social impact projects
• 07From global retreats to team-building activities, expect year-round events that turn into lifelong memories
• 08We provide equal opportunity in a zero-discrimination workplace