Solutions Architect, Platforms (Presales)

Skills

Responsibilities

• 01Be a key member of the Platform account team with deep involvement in defining the customer strategy;
• 02Identify and close new complex opportunities, and accelerate solution adoption.
• 03Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.
• 04Work to deeply understand the customer’s business objectives, and then design and apply Stripe solutions to their challenges.
• 05Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep third party integrations in play.
• 06Conduct business analysis and background research on customers, industries, and competitors.
• 07Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations and solution demos.
• 08Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• 09Act as the “Voice of the Customer” to bring insights, trends, and opportunities to the leadership, product, and engineering teams from the forefront and prioritized for delivery.
• 10Participate in sales forecasting, Quarterly Business Reviews, and account and territory planning to strategically and tactically align for success.
• 11Act as a crucial part of the sales team, providing technical insight and solutions to prospective and existing platform users.
• 12Guide and provide technical expertise on Stripe and its benefits for both platforms and their customers.
• 13Showcase the capability of Stripe's platform in solving business problems, highlighting features, benefits, and potential customizations. This includes demonstrating how those benefits pass down to the customer's own user base.
• 14Manage pre-sales projects, coordinating proof-of-concept development, and feasibility checks.
• 15Ensure all solutions proposed are viable, beneficial to our potential clients, and also accommodating to their customers.

Requirements

• 015+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• 02Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• 03Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• 04Thorough understanding of the software development lifecycle and API architecture.
• 05Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• 06Develop a comprehensive understanding of Connect, Stripe's solution for enabling platform payments, exploring its various features, and integration methodologies.
• 07Gather an in-depth understanding of Stripe's Payments and Billing systems and their applicability across diverse business models to cater to individual clients' and their customers' needs.
• 08Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax, and legacy systems interact with each other in a platform technology stack and ecosystem.
• 09Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.
• 10Experience as a customer-facing, domain expert in the payments space, presenting, and architecting solutions for platform customers.
• 11Prior experience driving technical sales with top-tier enterprise-scale platforms and supporting them and their customers' unique requirements
• 12Experience with integrating Stripe or other RESTful APIs into web applications.
• 13Experience in systems design, building, and deploying complex applications.
• 14Experience in helping customers adopt and consume software in a cloud model.
• 15Passionate about learning and actively seek out knowledge
• 16Ability to work independently and confidently to develop a path forward with customers under ambiguous circ