Solutions Architect, SMB (Presales)

Skills

Responsibilities

• 01Be a key member of the Platform account team with deep involvement in defining the customer strategy
• 02Identify and close new complex opportunities, and accelerate solution adoption
• 03Drive thought leadership and be a trusted advisor for key business and technical stakeholders
• 04Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges
• 05Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations
• 06Conduct business analysis and background research on customers, industries, and competitors
• 07Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win
• 08Expand Stripe’s footprint within existing accounts to new global markets and business units
• 09Act as the Voice of the Customer to bring insights, trends and opportunities to the leadership, product and engineering teams
• 10Participate in sales forecasting, Quarterly Business Reviews and account/territory planning
• 11Act as a crucial part of the sales team, providing technical insight and solutions to prospective and existing platform users
• 12Guide and provide technical expertise on Stripe and its benefits for both platforms and their customers
• 13Showcase the capability of Stripe's platform in solving business problems
• 14Manage pre-sales projects, coordinating proof of concept development, and feasibility checks
• 15Ensure all solutions proposed are viable, beneficial to our potential clients, and also accommodating to their customers

Requirements

• 013+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise
• 02Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
• 03Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities
• 04Thorough understanding of the software development lifecycle and API architecture
• 05Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences
• 06Develop a comprehensive understanding of Connect, Stripe's solution for enabling platform payments, exploring its various features, and integration methodologies
• 07Gather an in-depth understanding of Stripe's Payments and Billing systems and their applicability across diverse business models
• 08Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in a platform technology stack/ecosystem
• 09Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers