Flexport5 days ago
Ocean Planning Associate
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
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Phnom Penh
Responsibilities
- 01Execute end-to-end planning and booking of ocean freight shipments within a regional network (exports), including origin intermodal movements
- 02Act as the first point of escalation for issue resolution and process improvement, both internally and externally, for specific trade lanes or carriers
- 03Coordinate day-to-day operations with Account Management, Ocean Execution, Allocation and Procurement, ROM, and Ocean Carriers
- 04Maintain FMT data including allocation, sailing schedules, cut-off dates, etc
- 05Execute pre-bookings, support/hypercare trial shipment and submit rollover list if necessary
- 06Create best practices, work on function enhancements, do automation study and provide feedback to tech/engineering teams
- 07Conduct data analysis on utilization and forecasts vs allocation
- 08Manage and resolve exceptions and escalations through the operations process in a timely manner based on agreed SLA’s
- 09Build and develop local carrier relationships including coverage of carrier meetings, performance metrics, market intelligence collection (extraloader plans, omissions and blank sailings)
- 10Work with the Ocean Procurement and Allocation & Yield on allocation planning and escalation handling
- 11Manage hard allocation and give feedback to Allocation & Yield on requirements
- 12Prepare forecasts and request soft allocation to match surplus demand in order to secure space for our clients
- 13Optimize through net revenue steering and deadfreight performance management
- 14Monitor performance on OTE and other relevant metrics
- 15Work on continuous process improvements
Requirements
- 01Bachelor’s degree in logistics, supply chain, business, or related fields
- 02Minimum 5 years of experience in ocean operation or related roles in freight forwarding/logistics
- 03Good communication of written and spoken English
- 04Chinese is a plus
- 05Detail-oriented, structured, and eager to learn global supply chain operations
- 06Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times