Notion10 days ago
Операции по работе с технологиями рабочего места (Контрактор), Токио
Salary not specified
ВременныйУдалёнка
Responsibilities
- 01Provide reliable onsite and remote technical support for Tokyo/APAC employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events
- 02Keep employee lifecycle and asset workflows running smoothly day to day, including account provisioning, device preparation, inventory hygiene, procurement coordination, retrieval, break-fix repairs, and deprovisioning
- 03Improve SOPs, Notion resource library content, service handoffs, self-service resources, and support practices
- 04Identify and improve at least one recurring support workflow using AI or lightweight automation to reduce manual work and repeat requests
- 05Partner effectively with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-adjacent workflows
Requirements
- 01Professional fluency in Japanese and English
- 02Flexibility to travel occasionally to support distributed APAC office team members, onsite events, office launches, or hands-on IT needs across the region
- 03Hands-on workplace IT support experience across macOS and Windows laptops, iOS and Android devices, conference room AV, peripherals, and core networking concepts such as TCP/IP, DHCP, DNS, Wi-Fi, and VPN
- 04Experience supporting SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, Fleet, and other similar systems
- 05Understands ITSM principles and have familiarity with ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion
- 06Strong operational judgment around access, endpoint hygiene, documentation, IT compliance, and security-minded escalation
- 07A service-oriented, low-ego, and self-directed approach; you communicate clearly, follow through reliably, and turn repeated requests into better documentation or cleaner workflows
- 08Comfort using AI-assisted resources or lightweight automation to improve support quality, reduce manual work, and keep knowledge current
What we offer
- 01This is a 12–18 month fixed-term role, with longer-term opportunities possible depending on business needs and performance
- 02In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays