Anthropic4 days ago
IT Support Engineer
Salary not specified
MARKET
12,354 ₽median for this role
IT Support / Helpdesk · 64 jobs with disclosed pay
5,714half of the offers: 8,520–16,354145,833
The employer didn't disclose pay — compare with the market yourself.
Tokyo
Responsibilities
- 01Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person
- 02Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- 03Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- 04Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
- 05Handle escalations requiring cross-team coordination
- 06Participate in an on-call rotation for urgent issues outside business hours
- 07Provide hands-on support for user technology, AV systems, conference rooms, and printers
- 08Communicate clearly with users of all technical levels
- 09Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
- 10Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves
- 11Help streamline onboarding and other high-volume operations as the company scales
- 12Contribute to automation efforts
- 13Maintain and improve device management, identity, and access systems
- 14Assist with scripting (Bash, Python) to automate repetitive tasks
Requirements
- 01Have 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
- 02Are an excellent communicator who genuinely enjoys helping people solve problems
- 03Have strong troubleshooting skills and are methodical, curious, and persistent
- 04Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
- 05Have significant experience with Google Workspace administration
- 06Have experience with Slack administration — workspace management, permissions, and troubleshooting
- 07Have substantial experience supporting and administering additional SaaS tools
- 08Understand identity and access fundamentals — SSO, MFA, directory services
- 09Are familiar with MDM fundamentals and endpoint management concepts
- 10Have experience with basic scripting (Bash or Python) for automation
- 11Take ownership of problems and follow through until they're resolved
- 12Think beyond the immediate fix — you ask "why did this happen?" and "how do we prevent it?"
- 13Are organized enough to manage competing priorities without things falling through the cracks
- 14Propose solutions when you see a process that doesn't scale
- 15Are looking to develop deeper technical skills and take on more complex systems administration challenges over time
- 16Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
- 17Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- 18Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
What we offer
- 01Location: This role is based in Tokyo, Japan
- 02Hybrid work: There is a 4 day/week in office expectation
- 03Visa sponsorship: We do sponsor visas
- 04Deadline to apply: None. Applications will be received on a rolling basis