Anthropic9 days ago
IT Support Engineer, Application Administrator
RUB 19,167–22,083per month · before tax
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
Above market · above 83% of offers
San Francisco
Responsibilities
- 01Perform admin actions inside configured apps: role grants, settings changes the app already supports, and user troubleshooting at admin level
- 02Own intake and execution for tickets escalated from the Support queue into the SaaS lane
- 03Write runbooks as you go
- 04Identify repetitive work across the lane and automate it: license workflows, seat reporting, evidence pulls
- 05Build automations with the tools at hand (scripts, app-native workflows, AI tools)
- 06Partner with IT Engineering when an automation needs platform-level access
- 07Monitor application health, usage, and performance at the app level
- 08Route platform or infrastructure issues to IT Engineering
- 09Coordinate vendor-driven app updates and feature rollouts
- 10Assign and reclaim licenses across the catalog
- 11Produce seat utilization reporting and run the monthly utilization review
- 12Own the renewal calendar and prepare true-ups
- 13Act as the day-to-day contact for vendor customer success managers
- 14Pull SOC2 evidence, support access-review execution, and package audit responses
- 15Administer Google Calendar resources: rooms, equipment, and resource hygiene
- 16Administer Google Groups: membership and access changes, troubleshooting
- 17Support Slack app installs in partnership with CorpSec for scope review
- 18Workspace compartmentalization through Grid
- 19Auditing and rotating Slack apps credentials in partnership with developers
Requirements
- 01Have hands-on experience administering a portfolio of SaaS applications at the admin level
- 02Have owned license and seat management: assignment, reclamation, and utilization reporting
- 03Have supported renewals or true-ups and worked directly with vendor account or CSM contacts
- 04Have pulled audit evidence or executed access reviews (SOC2 or a similar framework)
- 05Are an excellent communicator who genuinely enjoys helping people solve problems
- 06Write things down: runbooks, how-to guides, and knowledge base articles
- 07Are organized enough to run calendar-driven work alongside a ticket queue
- 08Recognize when a request crosses from operating a system into changing it
- 09Take ownership of problems and follow through until they're resolved
- 10Look for manual work that repeats and automate it
- 11Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
- 12Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
What we offer
- 01Remote role
- 02Travel to San Francisco office is required
- 03Occasional travel to other Anthropic offices
- 04Among the first people in a newly defined lane
- 05Growth opportunities toward product, project and program management, and SecOps
- 06Experience in this lane is a strong path toward IT Engineering
- 07Currently expect all staff to be in one of our offices at least 25% of the time