Anthropic11 days ago
IT Support Engineer
RUB 10,833–14,583per month · before tax
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
At market · above 43% of offers
London
Responsibilities
- 01Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
- 02Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- 03Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- 04Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
- 05Handle escalations that need cross-team coordination
- 06Join an on-call rotation for urgent issues outside business hours
- 07Provide hands-on support for user technology, AV systems, conference rooms, and printers
- 08Communicate clearly with users at every technical level
- 09Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
- 10Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
- 11Help streamline onboarding and other high-volume operations as we scale
- 12Contribute to automation efforts
- 13Maintain and improve device management, identity, and access systems
- 14Write scripts (Bash, Python) to automate repetitive tasks
Requirements
- 01Hands-on IT support experience, ideally in a fast-paced environment
- 02Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
- 03Experience with Google Workspace administration
- 04Experience with Slack administration, including workspace management, permissions, and troubleshooting
- 05Experience supporting and administering other SaaS tools
- 06Understanding of identity and access fundamentals: SSO, MFA, directory services
- 07Familiarity with MDM fundamentals and endpoint management concepts
- 08Basic scripting (Bash or Python) for automation
- 09Strong troubleshooting skills, with a methodical and persistent approach
- 10Clear communicator who enjoys helping people solve problems
- 11Take ownership of problems and follow through until they're resolved
What we offer
- 01Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
- 02Visa sponsorship: We do sponsor visas
- 03Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
- 04Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience