Notion10 days ago
Работа с технологиями рабочего пространства (Контракт)
Salary not specified
ВременныйУдалёнка
Responsibilities
- 01Provide reliable onsite and remote technical support for Dublin/EMEA employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events
- 02Keep employee lifecycle and asset workflows running smoothly day to day, including account provisioning, device preparation, inventory hygiene, procurement coordination, returns, repairs, and deprovisioning
- 03Improve SOPs, Notion resource library content, handoffs, self-service resources, and support practices
- 04Identify and improve at least one recurring support workflow using AI or lightweight automation to reduce manual work and repeat requests
- 05Partner effectively with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-adjacent workflows
Requirements
- 01Professional fluency in English
- 02Flexibility to travel occasionally to support distributed EMEA office team members, onsite events, office launches, or hands-on IT needs across the region
- 03Hands-on workplace IT support experience across macOS and Windows laptops, iOS and Android devices, conference room AV, peripherals, and core networking concepts such as TCP/IP, DHCP, DNS, Wi-Fi, and VPN
- 04Experience supporting SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, Fleet, and other similar systems
- 05Understands ITSM principles and has familiarity with ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion
- 06Strong operational judgment around access, endpoint hygiene, documentation, IT compliance, and security-minded escalation
- 07A service-oriented, low-ego, and self-directed approach; you communicate clearly, follow through reliably, and turn repeated requests into better documentation or cleaner workflows
- 08Comfort using AI-assisted resources or lightweight automation to improve support quality, reduce manual work, and keep knowledge current
What we offer
- 0112–18 month fixed-term contract role, with longer-term opportunities possible depending on business needs and performance
- 02Required to work from the Dublin office on Mondays, Tuesdays, and Thursdays (Anchor Days)