Neon12 days ago
Руководитель операций по платежам
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Полная занятостьУдалёнка
Responsibilities
- 01Own dispute intake, evidence compilation, and resolution across all active payment processors and markets
- 02Define and own resolution SLAs and win-rate targets; identify systemic patterns and drive fixes with product and risk leads
- 03Prioritize and drive the roadmap for internal dispute tooling as operational infrastructure matures
- 04Own fraud operations and oversee investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader
- 05Set monitoring and escalation standards across screening and decisioning tools; maintain case integrity and decision quality
- 06Track fraud loss trends across markets and game titles; surface and act on emerging attack patterns before they scale
- 07Own tracking of authorization rates, payment success rates, decline codes, and fraud losses across processors and markets
- 08Own post-launch metric reviews for new payment methods against defined performance thresholds
- 09Define the operational dashboard and alerting standard; ensure anomalies are caught before they become publisher-impacting incidents
- 10Serve as the senior operational point of contact for payment-related requests escalated by Customer Success
- 11Lead deep dives into publisher payment performance, dispute trends, and fraud exposure, producing structured analysis CS can use directly in publisher conversations
- 12Own the operational response to payment incidents: root cause investigation, timeline reconstruction, and remediation communication
- 13Own day-to-day operational relationships with PSPs and payment partners, including performance reviews, escalations, and issue resolution
- 14Hold partners accountable to performance and SLA commitments; drive improvement where markets or methods underperform
- 15Set and maintain operational standards, runbooks, and process documentation that others follow
- 16Prioritize automation opportunities and partner with the Head of Payments, Risk & Compliance, and engineering to translate operational gaps into product and tooling improvements
- 17Act as the senior escalation point for payment operations
Requirements
- 016-8+ years in payments operations, fraud ops, or fintech risk, with a track record of owning a function or leading operational initiatives, ideally at a PSP, Merchant of Record, or digital goods company
- 02Has run these functions end to end, not just participated in them; comfortable operating across multiple payment processors simultaneously, with direct experience of global PSPs such as Stripe, Adyen, PayPal, or Razorpay
- 03Experience owning PSP or partner relationships and influencing product, engineering, and Customer Success without formal authority
- 04Deep understanding of dispute and chargeback mechanics at the card network level (Visa/Mastercard rules), not just tool navigation
- 05Strong analytical capability: works across dashboards and data tools, builds structured reports, and finds signals in noisy transaction data
- 06Detail-oriented and self-directing; operates with significant autonomy across a broad and growing operational surface
- 07Business-level English proficiency required, written and verbal