Lyft19 days ago
Operations Lead
Salary not specified
MARKET
13,317 ₽median for this role
Tech Lead / Team Lead · 165 jobs with disclosed pay
5,250half of the offers: 9,750–17,9171.2 млн
The employer didn't disclose pay — compare with the market yourself.
Philadelphia
Responsibilities
- 01Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities
- 02Lead the team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes
- 03Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback
- 04Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise
- 05Responsible for talent retention and serve as the hiring manager for your local site and accountable for the onboarding process for new team members
- 06Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time
- 07Serve as the primary point of contact for your site’s continued maintenance, security and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience
Requirements
- 01Passionate about delivering great customer experiences with a strong track record to back that up
- 024 years experience managing Retail, customer service, or vehicle rental team
- 033+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
- 04Experience managing vendors and partners
- 05Ability to coach and develop team members within your org
- 06Excellent verbal and written communication skills
- 07Strong attention to detail
- 08Ability to multi-task and switch into different modes during the workday/week
- 09Lover of dashboards, data, and metrics
- 10A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
What we offer
- 01Great medical, dental, and vision insurance options with additional programs available when enrolled
- 02Mental health benefits
- 03Family building benefits
- 04Child care and pet benefits
- 05401(k) plan with company match to help save for your future
- 06In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 0718 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- 08Subsidized commuter benefits
- 09Monthly Lyft credits and complimentary Lyft Pink membership
- 10Candidates must reside in states registered for Flexdrive Services LLC
- 11This role is on-site at a Lyft Flexdrive hub or office location full time
- 12Expected base pay range for this position in the Philadelphia area is $53,860 - $67,320, not inclusive of potential equity offering, bonus or benefits