Crusoe19 days ago
Директор по работе с клиентами
Salary not specified
MARKET
16,167 ₽median for this role
Data Scientist · 79 jobs with disclosed pay
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Полная занятостьОфис
Responsibilities
- 01Own the customer onboarding strategy from contract signature through production readiness
- 02Build scalable customer education programs including instructor-led training, virtual workshops, technical webinars, self-paced learning, video libraries, and role-based learning paths
- 03Lead internal CX enablement, translating product launches, platform capabilities, and operational processes into repeatable training
- 04Own the CX knowledge management strategy, establishing documentation standards, content governance, version control, and centralized knowledge hub
- 05Define and track enablement metrics including onboarding completion, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption
- 06Build and lead the Customer Enablement organization, recruiting specialists across onboarding, technical training, documentation, instructional design, and knowledge management
Requirements
- 018+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations
- 023+ years leading managers or building enablement teams
- 03Experience designing scalable onboarding programs for enterprise customers
- 04Experience building internal enablement programs for technical customer-facing organizations
- 05Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS
- 06Experience creating customer education programs, certifications, documentation, and technical learning experiences
- 07Excellent program management skills paired with strong executive communication and cross-functional leadership
What we offer
- 01Competitive compensation and equity packages
- 02Restricted Stock Units
- 03Paid time off, paid holidays & leave of absence programs
- 04Comprehensive health, dental & vision insurance
- 05Employer contributions to HSA account
- 06Paid parental leave
- 07Paid life insurance, short-term and long-term disability
- 08Professional development & tuition reimbursement
- 09Mental health & wellness support
- 10Commuter benefits (parking & transit)
- 11Cell phone stipend
- 12401(k) Retirement plan with company match up to 4% of salary
- 13Volunteer time off
- 14Global travel insurance & emergency assistance
- 15Daily meals allowance
- 16Additional perks & programs specific to location
- 17Compensation range: $215,000 - $250,000 + Bonus
- 18Role based in SF, Bellevue, or Sunnyvale