Crusoe04/29/2026

Senior Manager, Customer Support

Salary not specified

MARKET

12,375 ₽median for this role

IT Support / Helpdesk · 65 jobs with disclosed pay

5,714half of the offers: 8,583–16,667145,833

The employer didn't disclose pay — compare with the market yourself.

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Responsibilities

01Hire, lead and develop a team of Support Engineers focused on technical depth, problem-solving serving Crusoe’s enterprise customers
02Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development goals and growth
03Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance
04Create internal tools and workflows that help the team operate with efficiency and consistency
05Use data from escalations and customer feedback to recommend changes that improve team effectiveness and customer outcomes
06Collaborate across functions, working closely with leaders in Solutions Engineering, Customer Success and Reliability, Sales, and Product Engineering to elevate and enhance the Crusoe customer experience
07Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings
08Define and monitor key performance indicators (KPIs) to evaluate team performance and effectiveness through leveraging multiple insights
09Communicate clearly and effectively with your team, stakeholders, and external customers

01B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field
026+ years of experience in Software Engineering, Technical Support Engineering, DevOps, Systems engineering, Solutions architecture or similar highly technical customer-facing roles
032+ years in a leadership role within a high-growth environment
04Deep understanding of the cloud infrastructure landscape, including fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing
05Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders
06Passionate about improving the customer experience through well-designed, technically sound solutions
07Comfortable representing customer needs in Engineering discussions and advocating for supportability
08Expert leadership skills with the ability to influence and engage stakeholders at all levels
09Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information
10Demonstrated experience within a fast-paced, dynamic organization experiencing hypergrowth
11Experience working with global teams