Crusoe12 days ago
Customer Success Manager, Managed Inference
RUB 14,583–16,667per month · before tax
MARKET
16,167 ₽median for this role
Data Scientist · 96 jobs with disclosed pay
5,800half of the offers: 13,208–20,77743,793
At market · above 39% of offers
Полная занятостьОфис
Responsibilities
- 01Build and maintain strong customer relationships, understanding their business needs and technical requirements as they deploy inference workloads
- 02Provide technical guidance to customers implementing and optimizing our cloud-based AI and ML solutions, including Kubernetes, model deployment, autoscaling, and observability
- 03Conduct regular reviews and report on customer progress against key performance indicators, monitoring adoption, inference consumption, latency, and uptime to surface growth opportunities and risks
- 04Coordinate with Product, Engineering, CS, and Solutions teams to surface customer challenges and advocate for customer needs on inference platforms and AI services
- 05Deliver training sessions and workshops to customers on the use and benefits of our products and services
- 06Address and resolve customer concerns, supporting customers during escalations and service incidents and escalating complex issues as needed
Requirements
- 01Bachelor's degree in Business, Engineering, or a related field
- 022+ years of experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers in a customer success, technical account management, or similar role
- 03Solid technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms
- 04Working understanding of inference workloads, model serving architectures, Kubernetes, containers, APIs, and GPU infrastructure
- 05Excellent interpersonal, communication, and presentation skills, with the ability to engage technical customer teams including AI, ML, and Platform Engineers
- 06Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets
What we offer
- 01Full-time position based in the Bay Area, CA
- 02Industry competitive pay
- 03Restricted Stock Units in a fast growing, well-funded technology company
- 04Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- 05Employer contributions to HSA accounts
- 06Paid Parental Leave
- 07Paid life insurance, short-term and long-term disability
- 08Teladoc
- 09401(k) with a 100% match up to 4% of salary
- 10Generous paid time off and holiday schedule
- 11Cell phone reimbursement
- 12Tuition reimbursement
- 13Subscription to the Calm app
- 14MetLife Legal
- 15Company paid commuter benefit; $300 per month