Figma24 days ago

Менеджер по внедрению клиентов (Лондон, Великобритания)

Salary not specified

MARKET

13,534 ₽median for this role

Tech Lead / Team Lead · 166 jobs with disclosed pay

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London

Responsibilities

01Manage the adoption journey for a portfolio of large, strategic customers
02Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
03Document proactive engagement strategies as part of high quality, bespoke enablement plans
04Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
05Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
06Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
07Deliver live and scalable training sessions customized to customer maturity and needs
08Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

014+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
02Excellent communication skills, with the ability to connect with a wide range of customer personas
03Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
04A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams