Figma19 days ago
Менеджер по вовлечению клиентов (Berlin, Germany)
Salary not specified
MARKET
13,317 ₽median for this role
Tech Lead / Team Lead · 163 jobs with disclosed pay
5,250half of the offers: 9,792–17,8581.2 млн
The employer didn't disclose pay — compare with the market yourself.
Berlin
Responsibilities
- 01Manage the adoption journey for a portfolio of large, strategic customers
- 02Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
- 03Document proactive engagement strategies as part of high quality, bespoke enablement plans
- 04Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- 05Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
- 06Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
- 07Deliver live and scalable training sessions customized to customer maturity and needs
- 08Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
- 09Work directly with some of Figma's largest customers to help them get the most value from the platform
- 10Design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success
- 11Partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience
Requirements
- 014+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- 02Excellent communication skills, with the ability to connect with a wide range of customer personas
- 03Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- 04A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
- 05German native or bilingual proficiency
What we offer
- 01Full-time position
- 02Based in Berlin hub or remote (hybrid/remote)