Figma6 days ago
Manager, Customer Enablement (Tokyo, Japan)
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Tokyo
Responsibilities
- 01Lead, manage, and grow a team of high-performing CEMs
- 02Set clear goals and expectations, provide mentorship and coaching, and support career development
- 03Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
- 04Ensure the team is delivering exceptional value and experience across our enterprise customer base
- 05Regularly engage directly with customers and act as an escalation point when required
Requirements
- 013+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function
- 025+ years of total experience in customer-facing roles within high-growth SaaS companies
- 03A customer-first mindset with strong strategic thinking and execution capabilities
- 04A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures
- 05Excellent communication skills, with the ability to connect with a wide range of internal and external personas
What we offer
- 01This is a full time role based out of our Tokyo hub
- 02Equal employment opportunities regardless of various characteristics
- 03Reasonable accommodation provided for individuals with disabilities
- 04Required to keep cameras on during video interviews
- 05Required to attend in person onboarding if hired