Figma19 days ago

Program Manager, Scale Onboarding (Лондон, Великобритания)

Salary not specified

MARKET

12,354 ₽median for this role

IT Support / Helpdesk · 64 jobs with disclosed pay

5,714half of the offers: 8,520–16,354145,833

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London

Responsibilities

01Own and manage scale customer onboarding programs supporting a high volume of commercial customers
02Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization
03Guide customer goals and successfully drive a high volume of customers towards onboarding closeout
04Partner with Marketing, Operations and Sales to build and optimize scalable customer programs
05Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
06Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
07Consult on product and industry best practices to act as a trusted advisor across a high-volume book of customers, inspiring new use cases for the product

014+ years of relevant work experience, ideally in B2B SaaS
02Experience managing customers through onboarding or implementation of technical products
03Experience working with many customers at one time and demonstrated ability to drive towards successful customer outcomes through many programs
04Proven time management and organization skills
05Demonstrated comfort speaking to customers representing different personas across both function and seniority, as well as building and leading wide scale customer webinars, in collaboration with marketing teams