Synthesia07/20/2026
Менеджер по масштабируемому Customer Success - Лондон
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Полная занятостьУдалёнка
Responsibilities
- 01Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book of ~450 accounts
- 02Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments
- 03Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions
- 04Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolve your programs based on what's working
- 05Support and coach your team through renewal and expansion conversations, ensuring commercial confidence and consistency across the book
- 06Manage and report on key retention metrics, renewal forecasting, and customer health across a $22M+ ARR portfolio
- 07Serve as a key stakeholder and voice for the scaled segment internally, influencing tooling, process, and product roadmap decisions
Requirements
- 015+ years of Customer Success or Account Management experience within a SaaS organization, with at least 2 years in a people management or team lead capacity
- 02Proven track record leading scaled or digital CS motions, managing high-volume books of business across SMB, emerging, or mid-market segments
- 03Hands-on experience with Customer Success Platforms — Planhat strongly preferred; Gainsight, Vitally, or ChurnZero
- 04Familiarity with AI and automation tools and a genuine interest in applying them to improve customer engagement at scale
- 05Technically curious — comfortable constructing basic programs and automations, and skilled at identifying opportunities, scoping requirements, and managing cross-functional stakeholders to drive rapid deployment of more complex solutions
- 06Commercially sharp — able to guide your team through renewal negotiations and expansion conversations with confidence and empathy
- 07A natural experimenter: you love forming hypotheses, testing them, and letting data drive your decisions
- 08Strong communicator and influencer across internal functions — you know how to align Product, RevOps, and Enablement teams around a shared vision
- 09History of thriving in fast-moving, high-growth environments where the roadmap is still being written
What we offer
- 01A competitive salary + stock options in our fast-growing Series E start-up
- 02Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
- 0325 days of annual leave + public holidays in the country where you are based
- 04Cycle to work scheme (London)
- 05Regular socials
- 06Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
- 07A generous referral scheme
- 08Pension contribution/salary sacrifice
- 09Work from home set up
- 10A huge opportunity for career growth as you’ll help shape a market-defining product