Synthesia05/21/2026
Strategic Customer Success Manager
Salary not specified
MARKET
13,875 ₽median for this role
Tech Lead / Team Lead · 86 jobs with disclosed pay
5,250half of the offers: 9,542–19,3541.2 млн
The employer didn't disclose pay — compare with the market yourself.
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Responsibilities
- 01Build and nurture strong relationships with key stakeholders to drive retention and growth
- 02Conduct discovery with customers to understand business objectives and uncover new use cases
- 03Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia
- 04Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows
- 05Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
- 06Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
- 07Ensure ROI and value is communicated and understood by the customer
- 08Proactively monitor customer health, including potential risks to renewals and expansion opportunities
- 09Own commercial conversations and all aspects of the renewal process
- 10Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues
Requirements
- 01Customer-facing experience in Customer Success Management, Account Management, Technical Account Management or similar ideally in B2B SaaS space
- 02Experience managing a book of business of up to 35 strategic accounts from onboarding through renewal
- 03A track record in managing risk, forecasting, and identifying growth opportunities
- 04Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
- 05Successfully onboarding new clients and building key relationships in the first critical months and beyond
- 06Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- 07Light video editing using the Synthesia platform
- 08Retention and growth of our enterprise clients
- 09Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
What we offer
- 01Remote USA - Eastern or Pacific standard time preferred
- 02A competitive salary + stock options in our fast-growing Series E start-up
- 03Paid parental leave
- 0425 days of annual leave + public holidays + paid sick leave
- 05100% Medical, Dental & Vision
- 06401k Plan
- 07A generous referral scheme
- 08Fun culture with regular socials
- 09A brand new computer + monitor