Synthesia25 days ago
Менеджер по работе с корпоративными клиентами (Enterprise Customer Success Manager) — требуется знание немецкого языка
Salary not specified
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Полная занятостьУдалёнка
Responsibilities
- 01Drive Synthesia’s future growth by building relationships with clients and turning them into happy users
- 02Help educate clients on a new way to create video content
- 03Work closely with sales to create a cohesive onboarding experience for new users
- 04Engage in business-level and technical conversations at multiple levels of the organisation
- 05Manage a Book of Business along with KPIs
- 06Manage risk, forecasting, and identify growth opportunities
- 07Establish trusted advisor relationships with clients
- 08Successfully onboard new clients and build key relationships
- 09Coordinate and lead regular client check-ins with clear outcomes
- 10Perform light video editing using the Synthesia platform
- 11Ensure retention and growth of enterprise clients
- 12Ensure ROI and value is understood by clients
Requirements
- 01Customer-facing experience in Customer Success Management/Client Service/Account Management/Technical Account Management/Implementation in B2B SaaS
- 02Experience in managing a Book of Business along with KPIs
- 03Track record in managing risk, forecasting, and identifying growth opportunities
- 04Based in Munich
- 05German language proficiency
What we offer
- 01Competitive salary + stock options
- 02Paid parental leave: primary caregivers 16 weeks full pay, secondary 5 weeks full pay
- 0325 days of annual leave + public holidays
- 04Regular socials
- 05Private Medical Insurance including mental health support, dental & vision, cashback and gym discounts
- 06Generous referral scheme
- 07Pension contribution/salary sacrifice
- 08Work from home set up
- 09Opportunity for career growth