Cartesia21 days ago
Менеджер по работе с клиентами (Scaled Customer Success Manager)
Salary not specified
MARKET
15,900 ₽median for this role
Data Scientist · 115 jobs with disclosed pay
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Полная занятостьОфис
Responsibilities
- 01Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers
- 02Help customers realize value quickly by driving product adoption and successful onboarding
- 03Build repeatable onboarding, education, and lifecycle programs that scale from hundreds to thousands of customers
- 04Monitor customer health, identify risks early, and proactively improve retention
- 05Partner with Sales to identify expansion opportunities driven by customer adoption and usage
- 06Become a trusted product expert, helping customers adopt best practices and get the most out of the platform
- 07Create scalable customer assets including playbooks, documentation, webinars, office hours, and enablement content
- 08Partner with Product and Engineering to bring customer feedback into roadmap discussions and improve the overall product experience
- 09Continuously improve Customer Success operations through automation, AI, and better systems
Requirements
- 013–6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role at a high-growth B2B SaaS company
- 02Experience managing a scaled portfolio of customers while maintaining strong customer outcomes
- 03Excellent organizational skills with the ability to prioritize across many customers and competing initiatives
- 04Strong product intuition and customer empathy— you enjoy understanding customer goals and helping them succeed
- 05A data-driven approach to Customer Success. You're comfortable using product usage data, customer health signals, and CRM insights to prioritize your work
- 06Excellent written and verbal communication skills across technical and non-technical audiences
- 07High ownership and comfort operating with ambiguity. You proactively identify problems and drive them to resolution
- 08A builder mindset. You enjoy creating playbooks, improving processes, and designing systems that scale beyond your own portfolio
- 09Commercial awareness and an understanding of how adoption drives retention and expansion
- 10Comfortable using AI tools to automate repetitive work and spend more time solving customer problems
What we offer
- 01In-office policy: We’re an in-person team based out of offices in San Francisco, London and Bangalore
- 02Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis
- 03Competitive base salary alongside attractive equity package
- 04Fully covered medical insurance along with dental and vision for you and your family
- 059 weeks paternity & 12 weeks maternity leave
- 06401(k)
- 07A monthly stipend to help you get to and from the office
- 08Flexible PTO