Technical Partner Manager

Навыки

Обязанности

• 01Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support
• 02Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time
• 03Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction
• 04Regularly drive technical reviews to improve partner performance
• 05Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners
• 06Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently

Требования

• 01Bachelor’s degree in Business Administration, Computer Science, or a related field
• 02Minimum of 6 years of experience in partner management, technical project management, or business operations, especially managing external partnerships
• 03Experience with payment technologies and ecosystems
• 04Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders
• 05Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders
• 06Willingness to travel as necessary to meet partner needs