Stripe1 день назад

Manager, TAM (Greater China)

Singapore

Обязанности

01Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements
02Lead a team of technical account managers working with Stripe's largest users
03Hire and retain top technical talent as the team scales
04Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs
05Ensure that team members are happy, effective, and growing in their career and user work
06Set clear goals and direction for the team and each individual; provide regular feedback on your team members' performance
07Analyze data from user feedback and experiences to drive efficiency and build quality
08Be an advocate for Stripe users and champion for users' needs internally
09Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion and empowerment
10Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

01Business-level proficiency in Mandarin (written and spoken) is required
0210+ years of experience in professional services, customer success, solutions architecture, or technical account management programs
03Experience working with strategic accounts
04Excellent written and verbal communication skills
05An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example