Tibber25.05.2026
B2B Support Specialist - Nordics
Обязанности
- 01Act as an escalation point for complex or sensitive B2B cases
- 02Support day-to-day B2B operations and support customers across phone, chat, and email
- 03Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey
- 04Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions
- 05Drive individual and team KPIs to support scalable, high-quality B2B support
- 06Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time
Требования
- 01Experience in B2B support, customer operations, or a similar field
- 02Confidence in handling complex or commercially important cases
- 03Strong ownership, structure, and judgement
- 04Clear and professional communication in Swedish and English
- 05Comfort working cross-functionally and building strong stakeholder relationships
- 06A drive to improve ways of working and support high-quality B2B operations