Cloudflare5 дней назад
Senior Solutions Engineering Manager, Named - Central
Hybrid
Обязанности
- 01Lead and Scale the US Named Team: Oversee the hiring, technical onboarding, continuous enablement, and pre-sales performance of a highly skilled team of Enterprise Solutions Engineers across the United States
- 02Drive Strategic Revenue Goals: Partner directly with Named Account Sales Executives and leadership to effectively manage complex sales cycles, coordinate technical proof activities (PoCs), and accurately forecast pipeline progression
- 03Shadow and Coach Technical Fieldwork: Step into the field as a player-coach to shadow customer engagements, establish technical best practices, and guide your team in breaking down complex concepts into digestible business value
- 04Champion Cross-Functional Alignment: Build deep operational relationships with Cloudflare's core Product, Engineering, Customer Success, and Support teams to establish reliable escalation pathways and accelerate feature request implementations for top-tier accounts
- 05Facilitate Hive-Mind Knowledge Sharing: Cultivate internal communication channels to ensure scalable technical solutions, architectural frameworks, and unique team discoveries are seamlessly shared across regional SE teams to prevent repeating mistakes
- 06Manage Team Health and Morale: Keep a constant pulse on your team's individual capacity, strengths, and career development goals, maintaining an open environment where transparent feedback and critical insights are actively welcomed
- 07Driving Enterprise Adoption: Accelerating the sales cycle by helping customers move past "AI hype" into production-ready, high-ROI use cases
- 08Technical Excellence: Building a team that is viewed by customers not just as vendors, but as trusted consultants with thorough understanding of AI and how Cloudflare can be positioned to help
Требования
- 01Minimum of 5+ years of experience directly managing and scaling a pre-sales Solutions Engineering team, coupled with 10+ years of related technology industry experience
- 02A documented history of success driving technical pre-sales within the US Enterprise or Named Accounts market, showing strong alignment with sales methodologies like MEDDPICC
- 03Strong foundational knowledge of fundamental Internet protocols and cloud architectures, including OSI Model layers 1-7, DNS, BGP, TCP/IP, and SSL/TLS
- 04Exceptional ability to demystify complex AI concepts (like fine-tuning vs. RAG, or compute costs) for C-level executives, while remaining highly technical with data scientists
- 05Oversee the design and delivery of high-impact technical validation events (custom demos, hackathons, and scoped PoCs)
- 06Ensure solutions adhere to enterprise-grade standards regarding AI ethics, data privacy, governance, and latency/cost optimization
- 07Clear understanding of the entire customer lifecycle management and ensure the team is properly aligned
- 08Demonstrated operational and analytical skills required to influence matrixed organizations, handle critical customer escalations, and manage distributed team resources effectively
- 09Proven, hands-on experience with AI/ML frameworks (e.g., PyTorch, TensorFlow), LLM orchestration tools (e.g., LangChain, LlamaIndex), vector databases, and MLOps pipelines
- 10Strong understanding of cloud infrastructure (AWS, Azure, or GCP) and how to deploy scalable AI workloads
Условия
- 01Available Location: Austin, TX