Attentive19 дней назад
Senior Implementation Consultant, UK (Hybrid)
London
Обязанности
- 01Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features
- 02Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations
- 03Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines
- 04Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches
- 05Partner closely with Account Executives, Sales Engineers, Solutions Architects, Deliverability, Product, and Engineering to drive successful implementations
- 06Act as a trusted technical and strategic advisor to customers during onboarding
- 07Translate customer feedback and implementation insights into actionable recommendations for Product and Enablement teams
- 08Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience
- 09Help define and refine implementation standards, templates, and best practices for the UK region
- 10Contribute to automation and tooling initiatives that improve transparency, predictability, and time-to-value
- 11Support the evolution of Attentive's SMS + Email implementation model as adoption and complexity continue to grow
- 12Act as a senior mentor to other Implementation Consultants and Associates
- 13Share best practices and contribute to internal documentation, training, and enablement
- 14Support regional coverage and continuity as the UK Implementation team scales
Требования
- 015+ years of experience in a technical, customer-facing role (Implementation, Solutions Architecture, Sales Engineering, Technical Account Management, etc.)
- 02Strong experience with ESP platforms, email migrations, and complex martech stacks (CDPs, e-commerce platforms, data pipelines)
- 03Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously
- 04Comfortable navigating ambiguity and building structure where none exists
- 05Technically curious, highly organized, and detail-oriented
- 06Confident communicator who can lead conversations with both technical teams and senior customer stakeholders
- 07Passion for improving systems, processes, and customer outcomes not just 'getting the launch done'
- 08Comfortable working from our Shoreditch office 2 days a week
Условия
- 01Hybrid work model
- 02Work from Shoreditch office 2 days a week
- 03Global workforce with hubs in New York City, San Francisco, London, and Sydney