Customer Success Associate

Навыки

Обязанности

• 01Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• 02Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• 03Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• 04Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products
• 05Support French-speaking customers implementations
• 06Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• 07Serve as a mentor to the wider Customer Success and Support teams
• 08Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Требования

• 012+ years of experience in a Customer Success, account management, or strategic consulting role
• 02Enterprise SaaS experience preferred
• 03English and French fluency
• 04Bachelor’s degree from an accredited university
• 05This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• 06Previous hands-on experience assisting or working with technical products
• 07Solutions-oriented with strong problem-solving skills
• 08Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• 09Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• 10Diplomacy, tact, and poise under pressure when working through customer issues

Условия

• 01The range of annual base salary for full-time employees for this position is below
• 02Annual Base Salary $60,435 — $78,210 CAD