Applied AI Specialist, Commercial Customer Success

Навыки

Обязанности

• 01Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain
• 02Define success criteria and evaluation frameworks before writing the first line of code
• 03Build automated test suites that cover real-world scenarios, edge cases, and known failure modes
• 04Own the deployment, versioning, and rollback plan for every agent
• 05Ensure agents are production-ready before they reach CSMs or customers
• 06Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes
• 07Detect drift before anyone has to tell you something's wrong
• 08Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement
• 09Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team)
• 10Embed with the Commercial Customer Success team to understand CSMs workflows, friction points, and customer moments
• 11Get fluent in Samsara's platform, data model, and existing Customer Success tooling stack
• 12Define success metrics and an evaluation framework for the first agent on the roadmap
• 13Ship the first production agentic solution that meaningfully improves customer outcomes
• 14Build the monitoring and iteration loop from day one
• 15Spec the second agentic solution to detect and mitigate risk within accounts
• 16Provide an estimated start date for the value gap detection and product consultation
• 17Identify underutilization and lead product consultations via text or call

Требования

• 01Desire to impact industries that run the world (transportation, construction, field services, etc.)
• 02Strong problem-solving skills with a growth mindset
• 03Proven ability to strategically partner with customers to find unique solutions
• 04Excellent relationship-building skills with customers and cross-functional teams
• 05Autonomy and willingness to take ownership of projects
• 06Ability to work in a hyper-growth environment
• 07Experience with agentic AI solutions, prompt engineering, and Python development
• 08Familiarity with testing frameworks, automated test suites, and production monitoring
• 09Understanding of deployment, versioning, and rollback strategies
• 10Knowledge of Customer Success workflows and tools

Условия

• 01Remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
• 02Opportunity to work with Samsara’s Connected Operations™ Cloud platform
• 03Hyper-growth environment with autonomy and support
• 04Collaboration with top-tier professionals
• 05Impact on global industries (agriculture, construction, transportation, etc.)
• 06Opportunities for career growth and mastery of craft