Flexport14.05.2026
Operations Manager
Dallas Warehouse
Обязанности
- 01Lead, coach, manage, and develop a team of 200+ associates and 4+ salaried managers, ensuring their productivity, engagement, and professional growth
- 02Communicate and enforce policies and procedures, serving as the primary source of information for the team, while ensuring compliance, consistency and taking corrective action when necessary
- 03Create, manage, and support recognition programs to foster a positive work culture and boost employee morale
- 04Implement and maintain safety programs, ensuring compliance with OSHA regulations to provide a safe work environment for all associates
- 05Establish and enforce procedures for building security and product loss prevention, mitigating risks and minimizing inventory shrinkage
- 06Serve as a key member of the Operations team, holding the position of Operations Manager in one of our largest fulfillment centers nationwide
- 07Own and report on performance metrics within the fulfillment center, including on-time receiving and shipping, inventory accuracy, and packing quality
- 08Set and uphold strict Service Level Agreement (SLA) expectations for yourself and your team, delivering clear verbal and written reports on performance and developing action plans as needed
- 09Collaborate with cross-functional teams to troubleshoot and resolve fulfillment-related issues, ensuring smooth operations and customer satisfaction
- 10Act as the escalation point for risk mitigation and issue resolution, providing timely and effective solutions
- 11Identify gaps in inventory accuracy, analyze root causes, and drive strategic initiatives to improve processes and achieve higher accuracy levels
- 12Analyze defect rates, identify trends, and recommend operational improvements internally and across the network to enhance efficiency and reduce errors
- 13Contribute to the development of Standard Operating Procedures (SOPs) by documenting best practices and lessons learned, ensuring standardized and optimized processes
- 14Work closely with the Growth and Engineering teams, prioritizing the resolution of systemic problems and driving continuous improvement initiatives
- 15Own CPU and cost metrics
Требования
- 01A minimum of 4 years of experience managing a team of 4 or more salaried individuals
- 02Physical capability to lift up to 49 pounds with or without reasonable accommodation
- 03Willingness and ability to frequently engage in physically demanding tasks such as pushing, pulling, squatting, bending, and reaching
- 04Ability to stand/walk for extended periods, typically up to 10-12 hours
- 05Comfort working in an environment with varying noise levels
Условия
- 01Full-time position
- 02US base salary range: $80,000 — $100,000 USD
- 03Bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off