Gusto, Inc.02.04.2026
Staff Product Designer, Benefits
San Francisco
Обязанности
- 01Lead 0→1 discovery and design for a new Benefits product offering—from problem framing to MVP definition—grounded in real employer + employee workflows
- 02Design end-to-end service experiences across employer, employee, and internal ops workflows—identifying where AI can reduce complexity while keeping decisions clear and controllable
- 03Design AI-assisted decision moments that help customers choose and act with confidence
- 04Design the system that makes AI safe and scalable: define objects, rules, states, and exception paths plus guardrails for when AI should defer to humans
- 05Make data legible and operational: shape the information model and UX so humans and AI can collaborate—clean inputs, clear outputs, and structured handoffs that reduce errors and rework
- 06Build product feedback loops that improve AI quality over time: define success metrics, evaluation signals, and human-in-the-loop review patterns to continuously tune guidance, routing, and automation
- 07Design in code to ship faster: use AI-assisted dev tools (e.g., Cursor, Claude Code) to prototype and deliver production-quality UI, collaborating tightly with engineering and shaping reusable patterns
Требования
- 01You partner cross-functionally to define human-in-the-loop workflows, and set principles for fairness, privacy, and trust
- 02You design with AI as a core material—prototyping, refining prompts, and integrating AI behaviors that adapt responsibly to user context
- 03You guide teams in balancing automation with transparency and control
- 04You redesign service blueprints where AI plays an active role—automating routine workflows, predicting needs, and escalating complex cases to humans with transparency and context
- 05You define area strategy using measurable bets and experimentation; partner with Analytics and AI teams to track and evaluate impact
- 06You scale quality through reusable patterns, thoughtful critique, and mentorship; balance exploration with delivery
- 07You influence cross-functional strategy across teams; resolve complex trade-offs and guide design through ambiguity
- 08You coach across teams, build onboarding and training programs, and raise the bar for craft and systems thinking
Условия
- 01Competitive base pay, benefits, and equity (RSUs)
- 02Cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York
- 03Gusto has physical office spaces in Denver, San Francisco, and New York City
- 04Employees based in office locations expected to work from the office on designated days approximately 2-3 days per week (or more)