Snowflake04.04.2026
Sr. Technical Delivery Director
Полная занятостьUS-CA-Menlo Park
Обязанности
- 01Hire, coach, and lead the Technical Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership
- 02Maintain technical skills and knowledge of the team on latest features of Snowflake
- 03Provide Technical guidance and oversight for Customer engagements as needed
- 04Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets
- 05Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals
- 06Lead the Technical Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutions
- 07Standardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvement
- 08Drive high levels of customer satisfaction and delivery quality as measured through post engagement surveys
- 09Collaborate with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/ Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of Snowflake
- 10Work closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagements
- 11Work with Partner Account team to develop Partner strategies to scale services delivery and network with implementation partners to deliver with consistent quality
- 12Partner with the Go to Market (GTM) team to identify opportunities for new service offerings aligned with customer needs and define the value position, scope of services, and collateral for new offerings to present to leadership
- 13Support the GTM team by participating in key sales pursuits
- 14Draft and review scope for custom Statements of Work and provide feedback to PS GTM team regarding gaps, issues, and risks
- 15Drive the creation and standardization of repeatable Industry based solutions that can be used across similar customers within a Vertical
Требования
- 01BA/BS in computer science, engineering, mathematics or related fields
- 02Strong management consulting experience and skills
- 0315+ years of SD delivery experience, including expertise building and leading large teams (25+) and managing, leading, and/or delivering SD with accountability for financial targets (revenue, headcount, utilization, etc.)
- 04Extensive knowledge of and experience with large-scale database technologies (e.g. Snowflake, Netezza, Exadata, Teradata, Greenplum, etc.)
- 05Proven track record of building and leading highly technical teams
- 06Ability to identity process improvement areas and prioritize areas of improvement and optimization
- 07Experience identifying potential risks that could impact project timelines or deliverables
- 08Executive stakeholder presence; internal and external
- 09Experience managing cross-functional SD teams (e.g. consulting, implementation, trainers, project managers), and working with delivery partners on initiatives to improve quality, reliability, and repeatability of service
- 10Ability to forecast and achieve or exceed delivery metrics (i.e., customer satisfaction, on-time delivery, utilization)
- 11Ability to travel as needed
Условия
- 01Hybrid opportunity with an expectation of 3 days in office
- 02Open to hiring candidates across any Snowflake office in the U.S.