Snowflake16.04.2026

Senior Technical Account Manager

Полная занятостьGB-London

Обязанности

01Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
02Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production
03Develop, manage, and implement a strategy for efficient workload consumption
04Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
05Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
06Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution
07Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise
08Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships

01B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
028+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
035+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
04Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
05Experience working within the partner ecosystem as it pertains to Snowflake solutions
06Skilled in resolving complex escalations with senior customer executives
07Excellent verbal, written, communication, and receptive listening skills
08High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
09Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
10Excellent team player able to work with virtual and global cross-functional teams

01Willingness to travel regionally to customer locations
02For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com