Figma05.05.2026
Community Support Specialist, Weekend (London, United Kingdom)
London
Обязанности
- 01Monitor our community and social platforms (community forum, X, Reddit etc.) and handle escalations
- 02Provide outstanding technical support for new and experienced Figma users on community and social platforms
- 03Help moderate and organise our community forum, making sure it stays a healthy and safe space for our global community
- 04Identify trends and areas of improvement for our community forum and other community support initiatives and improve engagement and create a seamless one-to-many support experience
- 05Collect and prioritize customer feedback into meaningful recommendations for our product and research teams
- 06Work with our Technical Quality Support team to report and escalate technical issues with the appropriate teams
- 07Close the feedback loop with users when bugs are resolved and feature requests are implemented
- 08Craft detailed, easy-to-understand support content (e.g. FAQs, product launch announcements, internal documentation, etc.)
Требования
- 012+ years’ experience working in a support or community environment for a technical SaaS product, with good technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts
- 02Demonstrate a bias toward action and responsiveness
- 03Maintain high attention to detail while prioritizing tasks by urgency
- 04Listen to customer feedback and respond effectively in public forums or directly with users
- 05Adapt quickly and thrive in the fast-evolving pace of startup environments
Условия
- 01Weekend cover role, with the schedule being either Wednesday to Sunday or Saturday to Wednesday
- 02Based in the London hub