Airbnb14.05.2026
Sr Manager, Advanced Analytics, FSI
United States
Обязанности
- 01Define and operationalize KPI frameworks for global Fraud & Safety operations
- 02Build dashboards and reporting systems to monitor enforcement performance
- 03Lead weekly/monthly business reviews, translating data into actionable insights
- 04Design and lead experimentation (A/B testing, pilots) to improve enforcement quality and user experience
- 05Identify drivers of errors, escalations, and policy inconsistencies
- 06Partner with global operations and vendor teams to optimize staffing, capacity planning, and queue management
- 07Analyze performance across 3P vendors and internal teams
- 08Drive forecasting models to balance cost, coverage, and service levels
- 09Partner with Product and Engineering to translate operational insights into tooling improvements
- 10Collaborate with Policy and Legal to ensure enforcement decisions are measurable and compliant
- 11Support high-severity incidents and 'war room' analytics, providing real-time insights
- 12Build self-service analytics tools enabling Ops leaders to monitor performance
- 13Standardize metrics, taxonomies, and reporting across workflows
- 14Drive adoption of data-driven decision-making across global Trust & Safety teams
Требования
- 018+ years of experience in analytics, risk, or safety
- 025+ years leading high-performing teams
- 03Proven ownership of large-scale data products or taxonomies in a regulated environment
- 04Experience supporting large-scale human operations (content moderation, fraud review, support, or risk ops)
- 05Proven ability to design KPI’s and operational metrics
- 06Proven ability to translate ambiguous problems into structured analytical frameworks
- 07Proven ability to influence cross-functional stakeholders (Ops, Product, Policy, Finance)
- 08Proven ability to drive measurable improvements in quality, efficiency, and cost
- 09Skilled in incident impact scoping, post-incident analytics, and scenario planning
- 10Track record of enabling legal, policy, ops, product, and engineering teams to make independent, data-driven decisions via self-service
- 11Exceptional storyteller with a flair for making complex analytics actionable
Условия
- 01This position is US - Remote Eligible
- 02The role may include occasional work at an Airbnb office or attendance at offsites
- 03You must live in a state where Airbnb, Inc. has a registered entity