Stripe17.04.2026
Operations Program Manager, Capital Collections
US-NYC or US-SF
Обязанности
- 01Own complex and escalated collections cases end-to-end, building firsthand understanding of customer pain points, process gaps, and regulatory nuances to inform program decisions
- 02Design, launch, and manage collections programs aligned with business objectives, regulatory requirements, and customer experience goals
- 03Identify opportunities to automate, standardize, and scale collections operations—reducing manual effort while improving efficiency and consistency as volume grows
- 04Ensure regulatory and policy compliance across all collections activities
- 05Build and maintain QA frameworks—including audits and calibration—to uphold quality standards
- 06Monitor program performance through analytics, identify trends and areas for improvement, and develop data-driven strategies to optimize outcomes
- 07Partner with Product, Engineering, Compliance, and Operations teams to align collections programs with platform capabilities and drive long-term systemic improvements
- 08Build and maintain process documentation, playbooks, and training materials that empower the team and reduce knowledge silos
Требования
- 013+ years of program management experience, with a focus on operational process design, implementation, and scaling
- 02Willingness and ability to perform hands-on casework alongside program responsibilities
- 03Strong analytical skills with the ability to use data to drive decisions and measure impact
- 04Proven experience delivering cross-functional initiatives and influencing stakeholders without direct authority
- 05Excellent communication skills—comfortable conveying complex or sensitive topics to both technical and non-technical audiences
- 06Experience managing multiple concurrent projects in a fast-paced, high-growth environment with shifting priorities