Cloudflare5 дней назад
Customer Solutions Engineer, ASEAN
Зарплата не указана
РЫНОК
15 000 ₽медиана по профессии
Solution Architect · 60 вакансий с указанной зарплатой
5 600половина предложений: 15 000–18 258180 000
Работодатель не указал зарплату — сравните с рынком сами.
Hybrid
Обязанности
- 01Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions
- 02Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations
- 03Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges
- 04Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle
- 05Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals
- 06Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer
- 07Design structured migration and onboarding blueprints tailored to the customer’s environment and act as the lead consultant for customer engineering teams
- 08Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy
- 09Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk
- 10Carry a variable quota tied directly to new business acquisition and/or ongoing account growth
- 11Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data
- 12Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives
- 13Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders
- 14Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence
- 15Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes
- 16Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation
- 17Partner closely with the Enablement Team to design, build, and govern technical resources
- 18Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides
Требования
- 01Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer
Условия
- 01Available Locations: Singapore
- 02Reporting to a Customer Engineering Leader
- 03Sitting within the GTM organization
- 04Quota-carrying technologist
- 05AI-augmented workflows to eliminate administrative toil