Ramp4 дня назад

Специалист по Product Operations | Juno

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15 708 ₽медиана по профессии

Product Manager · 64 вакансий с указанной зарплатой

5 667половина предложений: 12 282–19 831162 250

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Полная занятостьУдалёнка

Обязанности

01Provide holistic support through the entire launch lifecycle across program management, customer testing, launch readiness, change management, customer communication, and post-launch iteration
02Own and improve Juno's shipping process so the right reviews, testing, documentation, internal enablement, and customer updates happen at the right time
03Maintain Linear as a reliable operating system for projects, owners, milestones, dependencies, status, and product decisions
04Surface risks early and follow through until they are resolved
05Serve as the first line of defense for product-related customer issues across email and chat, join customer calls when needed, manage escalations to resolution, and route travel-service questions to the right partner
06Be the voice of the customer in product decisions
07Analyze support trends and customer feedback, diagnose recurring friction, size the problems you find, and translate messy input into clear findings, recommended actions, prioritization input, and accountable follow-up for product and engineering
08Build AI-powered workflows, automations, knowledge systems, and self-service experiences that improve the quality and speed of product operations and customer support

013+ years of experience in product operations, program management, customer experience, technical support, consulting, or another customer-facing analytical role in a fast-moving software company
02You are highly process-oriented
03You can turn ambiguous cross-functional work into clear owners, milestones, decisions, and next steps without creating unnecessary bureaucracy
04You actively use AI to get real work done and can show us what you have automated, analyzed, or built
05You can use qualitative feedback and data to identify patterns, diagnose root causes, size problems, and measure whether a product or operational fix reduced customer friction
06You write with precision and empathy
07You can explain a complicated product change or technical issue clearly, without jargon or filler
08You run toward ownership, move quickly without losing the details, and can drive clarity across product, engineering, customer success, customers, and external partners

01Work in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week
02Flexible PTO
03Centralized home-office equipment ordering
04Health and wellness stipend
05Budget for intra-office travel
06Weekly coffee stipend
07100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
08One Medical annual membership
09401(k), including employer match on contributions made while employed by Ramp
10Fertility HRA (up to $10,000 per year)
11Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
12Pet insurance
13In-office perks: lunch, snacks, drinks, and more
14Relocation expense coverage to NYC or SF (if needed)
15Group medical, dental, and vision coverage through Sun Life
16Life, AD&D, and disability coverage
17Fertility drug coverage (up to $4,000 lifetime)
18Group Retirement Plan with employer match (RRSP + DPSP)
19Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
20Employee Assistance Program and virtual care