Robinhood5 дней назад
Специалист по работе с клиентами, Отдел разрешения споров
3 264–4 000 ₽в месяц · до вычета
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
Работодатель не указал зарплату — сравните с рынком сами.
Denver
Обязанности
- 01Serve as a real-time point of contact for CX agents across chat, email, and phone
- 02Answer questions according to well-defined policies, procedures, and escalation playbooks
- 03Handle escalations as part of regular workload
- 04Apply a teaching-vs-telling approach to equip agents
- 05Recognize when a situation calls for a supervisor and route it promptly
- 06Issue goodwill credits and refunds within authorized limits
- 07Log and track interactions accurately to support case history
- 08Flag recurring agent questions or process gaps to manager
Требования
- 01Experience in a customer-facing role with strong performance track record
- 02Excellent written and verbal communication skills
- 03Comfortable applying documented policies and procedures on live escalations
- 04Ability to quickly defuse anxiety and de-escalate tense situations
- 05Developing critical-thinking and problem-solving skills
- 06Strong organizational skills and attention to detail
Условия
- 01Bonus opportunities + benefits
- 02Work location affects base pay range according to compensation zones
- 03Reasonable accommodations available
- 04Equal opportunity employer