Robinhood10 дней назад

Специалист по работе с клиентами (New Grad)

3 408–4 000 ₽в месяц · до вычета

РЫНОК

12 592 ₽медиана по профессии

IT Support / Helpdesk · 117 вакансий с указанной зарплатой

5 250половина предложений: 9 583–16 667132 617

Работодатель не указал зарплату — сравните с рынком сами.

Denver

Обязанности

01Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools
02Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends
03Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts
04Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment

01A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills
02Excellent written and verbal communication skills with the ability to explain complex topics clearly
03Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels
04Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback
05Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges
06Experience working in a customer support environment is preferred
07A Bachelor’s degree or prior experience in the financial services industry is a plus
08Ability to work the required shift for a 24/7 model

01Location: This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 6-week onboarding period
02After onboarding, in-person attendance is expected at least 3 days a week
03Shift Details: This position follows a 24/7 service model
04Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
05Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
06Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
07Employer-paid life & disability insurance, fertility benefits, and mental health benefits
08Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
09Exceptional office experience with catered meals, events, and comfortable workspaces