Robinhood19 дней назад

Customer Experience Associate, Pathways - New Graduates

≈3 696 ₽в месяц · до вычета

РЫНОК

12 514 ₽медиана по профессии

IT Support / Helpdesk · 116 вакансий с указанной зарплатой

5 250половина предложений: 9 479–16 667132 617

Работодатель не указал зарплату — сравните с рынком сами.

Denver

Обязанности

01Delivering an outstanding customer experience for customers through chat, email, and phone channels
02Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
03Growing your financial services expertise as you develop proficiency in a range financial concepts

01Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
02Bachelor’s degree or experience working in the financial services industry is preferred
03Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
04Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
05Excellent written and verbal communication skills with a passion to support customers through various channels
06Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
07Ability to quickly defuse customer anxiety through exceptional customer service skills
08Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
09Existing FINRA SIE license is preferred
10Experience working in a customer support environment is preferred

01Location: This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 4-month onboarding period. After onboarding, in-person attendance is expected at least 3 days a week
02Shift Details: This position follows a 24/7 service model
03Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
04Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
05Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
06Employer-paid life & disability insurance, fertility benefits, and mental health benefits
07Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
08Exceptional office experience with catered meals, events, and comfortable workspaces